Use Case

First Notice of Loss without intake bottlenecks.

This workflow is designed for teams handling high volumes of unstructured broker and insured communications.

Transformation

Messy intake email to structured FNOL summary

Subject: Auto claim - Ontario guardrail collision

Client hit a guardrail in Ontario yesterday evening.
Vehicle is not drivable.
Driver: Alex Martin.
Policy appears to be P-447921.
Please advise what is needed to open and route this claim.

Workflow: claim_intake
Claim status: New Claim
Loss type: Motor Vehicle Collision
Claimant: Alex Martin
Policy number: P-447921
Missing info: callback number, exact incident time
Suggested next steps: request missing fields and confirm towing status
Routing suggestion: Auto FNOL queue